Delete your Dunoya account

Applies to the Dunoya customer app, the Dunoya Store Partner app and the Dunoya Delivery Partner app

You can ask us to delete your account and the personal information we hold about you at any time.

Customers

1. Open the Dunoya app and sign in.
2. Go to Account.
3. Tap Delete my account and confirm.

What is deleted: your profile, saved addresses, cart, notifications, support chats, notification tokens and your sign-in. Not possible while an order is in progress: wait until it is delivered or cancelled. Past orders remain as business and accounting records without the details you removed.

Store partners and delivery partners

1. Open the Dunoya Store Partner or Dunoya Delivery Partner app and sign in.
2. Store app: go to the Account tab and tap the small grey Delete my account link under Log out. Delivery app: open Profile and tap Delete my account at the bottom.
3. Read the note and tap Request deletion.

Partner accounts hold cash, payment and safety records, so the request is not instant. It is not possible while a delivery or store order is in progress. We close the account once pending orders and payments are settled, and confirm by message, normally within 30 days. Your identity and vehicle documents and photos are deleted; order, payment and settlement records are kept for as long as the law requires. You can also email support@dunoya.in from your registered phone number with the subject Delete my Dunoya partner account.

Can't use the app?

If you cannot open the app, email us from your registered phone number's account contact and we will verify and delete the account for you.